FAQs

Read on to find the answer to many Frequently Asked Questions we receive.

Q: Will you be able to repair my PC/laptop?

A: Most likely, yes. With years of experience in cutting-edge business IT support we have plenty of knowledge of fixing any kind of PC and laptop problems that you could imagine. Try us!

Q: Do you deal with Apple Macs?

A: Absolutely. Call us on 01257 686 226 with the details and we’ll let you know how we can help.

Q: My PC won’t turn on at all. Can you fix it?

A: It certainly wouldn’t be the first PC we’ve fixed that appeared to be completely dead. Call us, we’ll come out and take a look. No fix, no fee. Before we do any work we’ll give you a quote and it’s more than likely we can get you back up and running with a working PC. If we need to take your PC away we can lend you a machine to use whilst we repair your PC.

Q: Which areas do you cover?

A: In short we cover anywhere in Chorley including Buckshaw Village, Astley Village, Euxton, Charnock Richard, Whittle-le-Woods, Clayton-le-Woods, Clayton Green, Coppull, Adlington and many other locations too numerous to list! Call 01257 686 226 with any queries as we are happy to venture further afield.

Q: Can you replace my laptop screen? It’s cracked and not displaying properly.

A: No problems. Call us on 01257 686 226 and give us some easy-to-find details from the laptop and we’ll get back to you with a quote and an estimated time of delivery. Or we can come and pick it up from you. In some cases we can even provide a loan laptop that you can use whilst you are waiting for the repair.

Q: Some keys are missing from my laptop keyboard. Can you help?

A: Yes, we’ve plenty of experience when it comes to replacing laptop keyboards. Often it’s impossible to replace the keys and it’s necessary to replace the entire keyboard. But while we’re in there replacing it we can give your laptop a good internal clean so it’s not all bad!

Q: My PC gets to the Windows screen and then restarts itself. Can you fix it?

A: Of course. We hold official Microsoft installation media for all popular Microsoft Windows Operating Systems including Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. There have been many occasions when we’ve backed up data from a PC that wouldn’t boot then reinstalled Windows to leave it as new, data intact. Once we’ve reconfigured your machine we can provide advice about how to back up your PC so you have peace of mind in case your PC ever becomes unrecoverable.

Q: What makes you different from XYZ computer repair/the big computer store at the retail park/my neighbour’s nephew who’s “good with computers”?

A: We will send a Microsoft Certified System Engineer who is certified by Microsoft as an IT professional. The systems we are specialists in include Windows 7, Windows Vista, Windows XP, Windows Server 2003 and Microsoft Exchange Server 2003. Please think very carefully before letting unqualified individuals mess around with your precious PC or laptop, no matter how well-intentioned they may be! Ask them if they are Microsoft Certified Technical Specialists. If they aren’t, ask why not!

Q: I just want a PC specialist to come round and sit with me and show me how to use this computer. Is this something you can offer?

A: Of course. Call us on 01257 686 226, let us know what you’d like and we’ll discuss the training we can offer. There doesn’t have to be a rigid timetable of what we cover, we can follow a list if you have one or just go through anything you can think of whilst sat at your PC.